Goldcast
Implementation Associate (2023)
Customer Success Associate (2022)
Customer Success Intern (2021)
Customer Success Intern (Summer) (2021)

Website:

Work

  • I was recruited by the Co-Founder & CEO of Goldcast, Inc., which is a Harvard Business School SaaS startup that solved a massive problem during COVID-19.

  • I coordinated with Goldcast’s engineering and design teams to fulfill several weekly business requirements and catalyzed many internal operations.

  • I was promoted 3 times, and managed clients as an Implementation Associate for their initial event projects.

Job Details:

  • Direct report to Head of CS/Ops

  • Customer Success initiatives

  • Implementation initiatives

  • Remote work (HQ in Cambridge)

  • Updated Documentation Base

  • Coordinated with designers often

  • Live Global Client Calls

What I Accomplished:

  • Managed 45+ Clients

  • Pioneered several initiatives

  • Revamped internal operations

What I Learned:

  • Goldcast + DataFetch softwares

  • Remote work at Harvard startup

  • Core growth startup principles

  • My 1st professional career job!